Customer Success Manager Your chance to join one of Europe's fastest growing FinTech companies.

Full Time
Munich
Posted one month ago

Specification

Tasks

  • Be the first contact for our customers (all B2B customers) for non-commercial topics and manage the proper solution of their issues interfacing with our internal teams like IT and Operations.

  • Build trusted relationships with new and existing customers.

  • Manage customer onboarding processes effectively and ensure smooth integration

    of our customers.

  • Ensure the timely and successful delivery of our solutions according to customer

    needs and objectives.

  • Be the advocate of the customer within the company and help us to become even more

    customer-centric.

  • Lead internal projects to improve company internal processes and the collaboration

    with our customers.

  • Support our Sales Team with technical answers in requests for quotations and

    during the sales process in general.

  • Support our Sales and Account Management Team with ideas for cross & upselling

    based on the analysis of customer behavior and knowledge gained in the regular

    exchange with customers.

  • Occasionally visit customers mainly within the DACH region (but sometimes also

    more internationally) for workshops and other meetings to clarify open topics, build

    relationships and strengthen customer satisfaction.

  • Work closely with the other company departments like IT, Account Management and

    Operations.

     

Qualifications

  • Professional experience from performing a Customer Success Management, Technical Account Management or Technical Project Manager role.

  • Sound knowledge of IT topics like RESTful APIs, Webhooks, http/https, VPN, sFTP...

  • At least basic understanding of agile development processes (Backlog, Sprint...)

  • Experience with issue tracking and product development tools like JIRA or Trac.

  • Data-driven mindset and ideally experience with Tableau.

  • High IT affinity and interest in our innovative products.

  • Ability to build and maintain strong relationships with our (international) customers.

  • Distinct customer- and solution orientation as well as pleasure in dealing with

    people.

  • Capable to handle tight timelines and dealing with conflicting priorities.

  • Fluency in German and English.

     

We offer

  • Employment in a strong, expanding company with experienced and highly motivated colleagues.

  • Further development options by assuming additional responsibilities.

  • Activities in international markets with innovative new products.

  • Start-up spirit: flat hierarchies, relaxed and direct approach with a high degree of

    professionalism.

Applications

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