IT Specialist - Client Management Processing of support requests.
First point of contact for 1st level support for all client topics.
Posted 10 months ago
- Analysis and troubleshooting of system errors
- Documentation of systems and processes as well as adaptation and optimisation of existing processes
- Familiarisation with new topics and products as well as participation in projects
- Successfully completed studies in computer science or comparable education or training in information technology.
- Profound knowledge in the field of user support.
- Knowledge of the administration of complex systems under consideration of IT standards.
- Solid Windows 10 knowledge.
- Knowledge of PowerShell, SCCM, SQL, antivirus and encryption software are an advantage.
- Reliable language skills in German and English.
- Organisational and communicative skills, independent work, a marked willingness to provide services and a strong focus to the customer.